Affected guests will be able to choose one from th

first_imgAffected guests will be able to choose one from the following service recovery options:1. Change destination: Option to be accommodated on any flights operated by AirAsia Philippines (Carrier code Z2) at no extra cost, subject to seat availability, government mandated taxes, and fare difference on international flights.2. Move flight date: Change to a new travel date on the same route without additional cost, subject to seat availability.3. Credit account: Retain the value of fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit shell is valid for booking within 90 calendar days from the date of issue.4. Full refund: Obtain a full refund to the amount equivalent to your original payment method. On Wednesday, Philippine President Rodrigo Duterte approved the six month closure of the island of Boracay, commencing 26 April 2018, in order to undertake a major cleanup of wastewater from the sea.The closure will extend until 26 October 2018.AirAsia will make changes to its scheduled Caticlan (MPH) and Kalibo (KLO) flights in line with the temporary closure.Guests from Australia and New Zealand who are affected by the changes and hold flight bookings during this period will be notified via email and SMS. The airline is urging all guests to keep their email address and mobile number (with country code prefix) updated in their AirAsia member profile to ensure they can be reached by the airline ‘for timely assistance’. AirAsiaairlinesBoracayflightsPhilippineslast_img read more